I Group Captain M K Sharma, On 05 Aug 2021 LS order from CSD Dehradun for Activa 125 Disk model was handed over to the showroom Auto Gallery at Rishikesh by me. Following are my complain:
1. It took 2: 30 hr to hand over the vehicle even after prior information and booking by me.
2. The vehicle was handed over without proper document (Tax Invoice and Owner's Manual).
3. I was handed over the vehicle without paper and told to come next day to collect papers. When I show my anger I was handed over the above documents. This was clearly a harrasment for the customer.
4. For Registration of the vehicle approx 1200/ has been charged extra( 8766/ in place of 7536/).
5. When I wanted to pay Rs 14000/ for the above charges and other accessories through my debit Card I was told to pay Rs 250 extra or pay cash. When I refused strongly to pay extra money they accepted not to charge extra.
6. I have been told to enquire after one month for registration and number plate. Why should it take so much of time?
7. Me and my wife was there for almost 02 hr 45 minutes but no water was served even after repeated request.
8. When I asked for complain Register at the reception I was told it is not available and I was told to write the complain on a piece of paper.
I request the authority to take appropriate action and to refund extra money charged and early registration of my vehicle. Also action taken must be intimated.
9. I will be forced to contact consumer court for the same if not replied.
Thanks and regards.
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