Honda — After sales service and fault car delivered

Address:

BHUBANESHWAR

Dear sir,
I have purchased Honda City ZX MT PETROL on 24.09.2020 from Central Honda BBSR.While taking the delivery I found a minor dent on the rear gate of the vehicle which I had complained to the Manager Mr. Deepak and Mr Gautam along with his team, they assured me to get it resolved as soon as possible but till date it has not been resolved.
I had a few more issues stated below:-
1. There is some kind of sound coming from the Front Left SIde of the engine.
2. There has been a Pickup Issue since the day I had taken delivery of the car.
3. This is the second time i m facing the same issue, the first time i had reported on 15.02.2021.
4. VERY POOR AFTER SALES SERVICE FROM HONDA CARS

All the above issue was reported to the Dealership Team of BBSR and was Informed to the Sambalpur Dealer During the 1st Free Service of the car but they were unable to resolve the issue. Even after regular follow-ups with both the Dealership team we are yet to receive any positive response from them.
This is the worst service experience I ever had, I own six cars from different companies but have never got such kind of worst service in any of the companies. I feel to have done the biggest mistake on purchasing a car of Honda rather i would have taken any other car which are better in every terms.
I believe the dealership has sold me a damaged or Malfunctioning car knowingly.
I bought this car and was expecting the best after sales service but I'm sorry to say I have experienced the worst service.
I would like to request you to kindly look into the matter and take necessary steps to resolve my issue at the earliest or else I would be forced to take help of the Consumer Court.

Thanks and Regards
Mr. Pawan Kumar Shah
M/s DHP SHAH
Jharsuguda
Mob:[protected]
Registration Number :- OD 15 S 0207