Honda — AVN system failure in my Honda WRV car

Date of Incident - 2nd Sept 2020.

The issue that I have experienced was: I possess a Honda WRV with Registration Details as MH47 W 7204. On 25th of April 2020 my car broke down in a hospital & i used Resolver to raise my complaint to Honda as i did not received a service on calling up the dealer. The fuel pump was found faulty & is replaced by another Dealership - Vivo Honda which was arranged by the Solitire Honda dealership only after i complained in resolver leading to an escalation. On 2nd Sept 2020 now again i found that my Infotainment system is not working - The digipad is completely non responsive to Touch. I took the vehicle to Solitaire Honda & they took a video of the same & my car & said that they will raise the complaint to Honda. Once they receive the replacement from the company they will connect me back again & then fix it back. They also reverted that they have no idea on the time that it would take. The digipad 1.0 itself is a 3rd class Honda infotainment system which has no technological benefits like integration to Apple & Android phones. The system itself lags was extremely slow in response & now its dead!

It occurred on: 2/09/2020

This meant that Its frustrating payed up so much money for this car & then experiencing so many issues back to back with faulty parts. The service backup, availability of parts, support system does not work & one has to escalate severely to get the issues resolved. This is seamless cheating of customers with substandard materials & high price. Why should i drive a car now where i cannot have music, Maps, calling vide Bluetooth facilities disabled due to this issue. Hope you also understand the safety risk in this if i have to operate my mobile while driving the car? Moreover why should i pay for a substandard quality in a car? I live in fear as i do not know what else will go wrong- turn faulty in upcoming days as well.

I have lost all trust in this car. Ideally i should ask for replacement of my car with a brand new car from the company but i understand that is not realistic. Hence i limit my expectations to following.

1. Change my Infotainment system immediately with the upgraded & latest version of Digipad 2.0. (I will take this as an apology gesture from Honda for all these troubles caused to me).
2. Check the car entirely with best of the engineers to proactively find & replace further possible issues & faulty components.
3. Give me a confidence that i will be attended 24X7 with the fastest service across the country.
4. Compensate me for all the issues, mental trauma, harassment that i had to go through.