Honda — Bad behaviour of service executive at cherish honda Gurgaon, Haryana

Address:

Sector-14 GURGAON, Haryana

I am senior citizen, retired as Chief Manager from PSU.

I visited your service centre at Sector-14, Gurgaon for servicing of my vehicle, HR26 DH4532 ( Honda-WRV) on 17.08.2021. Mr. Paramjeet (floor supervisor) attended the vehicle for servicing.

After servicing of above vehicle, we went to visit my native place in Rajasthan on 27.08.2021, but after completing journey of approx.. 200 km, vehicle clutch plate got damaged & vehicle stucked on road & we stranded for more then three hours in remote area with my family.

When we informed Mr. Paramjeet about problem of vehicle, he suggested to replace the clutch plate & he send the details of parts on whattsapp for replacement.

After replacing the clutch plate, Speedometer of vehicle was not working & vehicle giving signal of error of engine & steering.

On reaching back to Gurgaon on 29.08.21, I again visited to your above mentioned workshop & narrated the problem to Mr. Siman( service executive). Vehicle was checked thoroughly & diognosised as pick up sensor faulty.

Mr. Siman assured to replace the faulty sensor free of cost after two days as parts were not readily available & vehicle is under extended warranty .

When I again visited your workshop today dtd. 03.09.21 for replacement of faulty Sensor, it was replaced but asked for the full payment.

When I remind him that vehicle is under warranty & you assured to replace the parts FOC, why you are asking money then he shouted on me badly, asked to pay money before taking delivery of vehicle & insulted me like nothing.

I requested him again & again but he did not listened me & continued to force me to make the payment & asked to get out from the office.

Mr. Siman insulted me like nothing. I also reported matter to GM ( Workshop) but all in vain.

By this complaint, I want to know what action are you taking against Mr. Siman for such rude behaviour with customers/senior citizen .

Hope you will take the suitable action for such phethetic behavior of Mr. Siman with customers/ senior citizens & appraise me about same, failing will compel me to knock the doors of higherups/ consumer court/ forum of senior citizen/ social media.

Expecting some favorable action

Thanking You in anticipation
RP Sharma

Mobile No. [protected]