Honda — Car paint Damaged during servicing and unfitting car mats

Address:

Prof Naveen Garg, Type V-13, New Campus, SGPGI, Lucknow

I had sent my vehicle Honda City (2015) for maintenance service to Stallion Honda, Lucknow, India, on 7.3.21. As I am very passionate about the appearance of my vehicle, I had asked for Teflon coating at an additional cost. I have been an extremely cautious Honda owner and the vehicle has always been serviced ONLY at the same service centre.
When the vehicle was brought back to me the same evening, I was horrified to find the paint on the caps of both rear-view mirror was faded (more on the left one). So, despite having spent extra money to beautify my car, a inelegant car was what I received.
I spoke to the service consultant, the workshop manager and another senior executive about the matter. But instead of looking into the problem and offering a solution, they have been blatantly blaming me for the mishap, alleging that it happened as a result of having my car painted at an unauthorised workshop. Anybody looking at the pictures of the vehicle at pick up and drop off can easily infer that the damage was inflicted at the service station on the same day ONLY.
I had additionally requested for a new set of carpet mats. The package they provided contained mats much smaller than the original ones and are not covering the desired area as with the original ones. I am not happy to accept them but the workshop in-charge insists that I must, as they don’t allow any return of accessories. How can they ever provide non-fitting mats, I can’t understand? Additionally, they are saying all Honda City are fitted with the same matting irrespective of their model. I am failed to understand that why the Honda has reduced the length of the matting leaving behind the bare area near the driver pedal control area, which is the most vulnerable area for foot friction.
Such shrugging away of the responsibility, and that too by senior employees of a reputed multinational company like yours is absolutely unacceptable. I am myself a senior professor of cardiology in the apex institute of my country and am profoundly disturbed by the attitude of your employees towards providing quality services. Please look into the matter and facilitate urgent redressal.