Honda Cars India Ltd. — Abnormal Clutch Noise Not Fixed for over a Year. Gone back on promise of exchange offer

Address:	Mumbai City, Maharashtra, 400072
Website:	www.hondacarindia.com

I purchased a HONDA Mobilio VMT from Linkway Honda in June 2015. I noticed an abnormal clutch noise and reported during the second free service that is done after three months. The noise subsided post service, but surfaced again after few months. I kept following up and HONDA kept sending me back with quick fixes. They used to apply some lubricant spray to subside the noise. Later they also claimed to have changed Master Slave assemblies. When this did not help they claimed to have changed clutch pedal more than once. One of the very senior person from HONDA over a telephonic communication responded to delay by saying that such things can continue till eternity as they can only try to fix. By Oct 2016 I was fed up following up again and again and escalated the matter to Managing Director of Linkway HONDA. This led to more promises and another round of follow ups. They used to keep my car for inspection at times for multiple days and would tell me that issue is fixed, only to find the issue resurfacing again. Finally HONDA started to decline the issue. I did meet the Managing Director of HONDA in person and showed him a six minute video of clutch noise is all gears. In response I was told to get used to the clutch noise, suggesting that it is reaction noise of clutch release spring. I did ask them if they could show me such a noise in other cars. However they did not. Later one day in February 2017 clutch dangerously became irresponsive in middle of peak traffic, leaving the gear jammed. On investigation HONDA found a fluid leakage and did a part replacement. At this point they offered to make an exchange offer to provide me with a BRV automatic with good exchange value on Mobilio and discounts on BRV. They made me wait for weeks going on record that internal discussions are going on for a reasonable exchange offer. After weeks of follow ups and assurances, they offered to buy my car back at much depreciated value without any mention of an exchange offer. When I asked them about exchange offer they went silent. They did not answer me emails. Every one was in copy including Managing Director of Linkway HONDA, Honda Customer Service and multiple other senior persons from Linkway HONDA as well as HONDA. To see very senior persons behave like this I lost all hope. My requests for help on HONDA's twitter handle have gone unanswered as well. One email to HONDA corporate also was unanswered. Entire HONDA team, senior management as well as MD of Linkway HONDA has compromised their position by not honoring their own words. I am surprised how a company of HONDA's might and a dealer Linkway HONDA which is Auto Hangar Company selling Mercedes, practice such low standards. I wish authorities intervene and make then realize that they are not mere booking agents but custodians of a brand and responsible for customer trust and equity.