Honda Cars India Ltd. — Abnormal noise in the car.

Address:

Ahmedabad, Gujarat, 380058

Myself Nilesh Mistry residence of Ahmedabad purchase a car on 4th April2017 from Land Mark Honda, Landmark House, S G Highway, Thaltej Circle, Near Gurudwara, Ahmedabad, Gujarat 380059.

I purchased Honda Jazz-SV on 4th April'17. After a week from purchase I found irritate noise in back side of car. I thought that in the first service I will share the complaint. I gave my car for service on 11th May'17, Thursday morning. In the evening when I called service center that I am coming to collect my car than service person said that your car is not ready because they are not able to find our the reason for noise. On Friday I got a call from service center that they require still 4-5 days to resolve the complain because still they are not able to find out the solution.

On Tuesday 16th May'17 I got a call that your car is ready so come and take a ride and give your feedback. So now today evening I go for collect my car.

I have few question, hope you will give the right response.

1. In new car such type of issue is acceptable or not?
2. Have you any feel that how much your customer has suffered during that 5 days in such hot days?
3. How much extra expense your customer has incurred during that period?

Regards,

Nilesh Mistry
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