Honda Cars India Ltd. — accidentally/used honda city

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	www.primehonda.com

Sir

On 30.07.2018 i visited in the office of m/s prime honda (Capital cars private ltd.), vaishali, ghaziabad with a bank draft for purchase of new honda city - vmt model, colour : alabaster silver. Mr ravi and mr. Jitender jain sales representatives of company asked me to remit payment by rtgs on the pretext that the company will increase price on 01.08.2018 however company has not increased any price of the car 1/8/2018. I again visited the bank and got cancelled the draft and rtgs was sent to the company by same date.
On 05.08.2018 i visited for delivery of car but i observed number of scratches on dicky cover and rear bumper of car. Plastic covers of front two seats were already removed and mat of front seats were dirty and there were good number of scratches led stereo screen. I refused to take delivery of car and sent email to the dealer and company also.
On 07.08.2018 mr ajay teotia, branch head of prime honda has sent me undernoted email. It is clear from his email that parts of the car have been replaced by the dealer.
I have sent several emails to the dealer and company also that i will not take the delivery of this used/accidental car and requested for delivery of car with new chasis number.
Neither company nor dealer is acceding to my request. Despite of making full payment of car to the dealer on 30.07.2018 i have to hire taxi for travelling besides bank is also charging interest on loan.
Kindly help us in this regard as the company and dealer both are not taking this matter seriously at all.

Thanking you
Yours sincerely

Mrs nirmal mehta
Mob no. [protected]
Spouse : mr. R. K mehta

Email from prime honda (Capital cars private ltd.)

From: ajay. [protected]@primehonda.com [ajay. [protected]@primehonda.com]
Sent: 07 august 2018 18:38:43
To: r k mehta
Subject: re: delivery of city v mt petrol a. Silver

Sir,

We have replaced with original factory painted part.

The vehicle is in perfect original condition for delivery now.

Appreciate your confirmation for delivery.

Thanks & regards

Ajay teotia

Branch head - sales | [protected]