Honda Cars India Ltd. — avn digipad 2.0 is not working as expected

Address:

Pune, Maharashtra, 411046

Hi,

I have bought Honda Jazz VX on 27 may 2019. Within the 1st week I have registered complaints about the AVN Digipad 2.0 system to Honda 121 care.

The issues are related to below points
1. Voice command : The voice command is only opening phonebook. I can not make call with it.
2. Remote Control : The remote control can not navigate me on the digipad 2.0 screen. If I have to scroll over screen its useless.
3. Bluetooth Phonecall: The bluetooth connectivity is removing last 1 or 2 digits from the redial, and missed call while syncing. Giving you error while callback and redial.

In this response I received below responses from Honda .

1. Voice command: Voice command system in your vehicle has specific features which are definitely different from other cars. As stated earlier, You can make calls by inputting any phone number, or by using the imported phonebook, call history, speed dial entries, or redial. However, you can also call a stored voice-tagged speed dial number using voice commands.

2. In regards to your query related to missing numbers, we understand from our dealership that they inspected the system and found compatible issue with your phone and the system was found to be working fine when it was paired with other brand phone.

3. Further to your queries related to remote, we have confirmed with the concerned vendor and the navigation feature is not currently present in the system and your system is working as per standard specifications. The buttons are exclusively for CD/DVD and hence cannot be used for other functions in the system.

Though we have noted your valuable feedback for the improvements in future models, any modification or customization to the current system is not available and hence cannot be done.

We solicit your kind understanding on the aforesaid.

This response I received from Honda Regional Manager escalations.
These are the same people who take company's reputation to bottom and let company to struggle go stand in the market.