Honda Cars India Ltd. — car honda city

Address:

Ernakulam, Kerala

Sub: improper service, delaying delivery of vehicle and misbehavior from vision honda personals
Ref: vehicle no: kl 7 ca 8778, model city d. E

I am using the above referred vehicle from 24/06/2014 onwards with much care and caution. All periodical periodic services, checkups and also other miscellaneous works of the car were done by vision honda from the beginning itself. (Vision honda, nh bypass, palarivattom). The last periodical service was done by me on 04/01/2020. During that time, i noticed oil leakage and instructed them to resolve it. After a few months on 15/06/2020 while i was driving the vehicle, large amount of smoke arose from the car’s engine. I quickly stopped the vehicle and called vision honda personnel. They came and picked up the vehicle and promised to deliver the car on the next working day. Now more than five days were gone and i have gotten no proper reply from vision honda authorities on which day the vehicle will deliver. I have tried contacting the service manager but he hasn’t been picking up the calls. Eventually, i personally went to the service center but the authorities and the service manager did not attend my grievance and couldn’t attend to my request to deliver my car after fixing the defects. Moreover, i requested the service manager for providing a spare vehicle but he exasperated me in front of other customers. I was shocked by such a response from a reputed firm.
I strongly believe that the last service was not done properly and that unskilled labourers must have hastily reopen engine parts and fixed the oil leakage. Thus the improper service must have ruined my car’s condition and caused the current defect.
I have no other vehicle for my day to day usage and am using a rental car costing more than six thousand thousand rupees per day.
Therefore i request that my car be delivered after fixing the defects and with compensation of thirty thousand for my rental charges and rupees twenty five thousand for mental agony caused to me only because of your service centre within two days other wise i will constrain proper legal action and your company and honda will liable for the consequences arising out.