Honda Cars India Ltd. — Car Parts Broken During Servicing - Reluctant to Replace Broken Parts

Address:

Kolkata, West Bengal

Dear Sir, I need your help regarding a problem related to my new Honda Mobilio car (reg no WB 06L 4181). On 6th April 2016 I took the car for 2nd service to the Anandapur, E M Bypass (Chandrani Enterprises Services Pvt. Ltd). Sayantan Paladhi was the service advisor. Problem started while the car was being delivered after the service. My driver wanted to check the car. And, he found out that the sit parts were broken & lying behind the car. My driver was told, it was already broken. My driver called me up to let me know. After that I called up several times to the service line. I was told that the service advisor was not reachable at his cell. Then I took the phone number of the advisor& his manager. After several attempts his manager picked-up the phone, but could not provide any information since he was having lunch. I finally receive a call back, I was told that a part has been broken while the car was being washed. Right now this can't be fixed due to unavailability of the parts. It has already been ordered, I'll be notified as soon as it arrives. Even after 45 days I have received no intimation regarding this. My car is not fully usable, back sits can't be used. I called-up a couple of times. Response was "this is a small part, it may take more time". I was requested to check in the later part of next week (every time I called) if the parts are available by then. There is no assurance. I really find it extremely difficult to associate this service experience with one of my most favourite brand like Honda. I'm particularly upset with the attempts to hand over the car with defects, then false claims to pass the blames & then not owning up the problem even after accepting the faults. I request you to help me to come out of this situation. Thanks & regards, Sanjoy Nath