Honda Cars India Ltd. — charging for parts on the pretext that extended warranty not available
Plot No. 6, Industrial Area Phase -1, Chandigarh, Chandigarh, Chandigarh District, Chandigarh, India
Gkgkjain2000 on May 31, 2019
Honda city chassis no. Makgm858kf4104858; engine no. N15a12420585;
Registration no. Ch01be9331. Its rear doors after opening, closed at its own without stop. Checkers of the doors replaced and charged rs.917.02 towards cost and labour and gst thereon. My car is having extended warranty and charge is made on the ground that the same is termed to be a moving part. Door of the car and its hinges and checkers are not a moving part in the car, therefore, is covered under extended warranty and requires refund.
2. Door open and close switch on the key developed a fault and the same is also refused for its replacement free of charge on the ground that it is the remote of the key which has developed fault. I pointed out that the locks in the car are incomplete without its key and in case it is not covered under extended warranty, then why are you making fool of customers by selling them extended warranty? Key/ locks have not been replaced.
[May 31, 2019] Honda Cars India Ltd. customer support has been notified about the posted complaint.
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