Honda Cars India Ltd. — Clarity on HCMP

Address:

New Delhi, Delhi

Dear Sir, I bought my Honda Amaze from Ring Road Honda, Moti Nagar, New Delhi. Last year August. I was presented a HCMP booklet for additional Rs. 15375. I was informed that I do not have to pay anything on my next services till 40, 000 km except for extra job not mentioned in HCMP. On my 20, 000 service I was charged Rs. 969/- claiming them to be taxes. Where nothing of such was informed, neither was it mentioned on the booklet. On my clarifying with the service deptt. I was told that the amount of 15375 paid was actual cost of part and service till 40, 000 km and that I had paid 100% advance as loan to the company which they are paying back in instalments without interest. Mr. Amit Sehgal their service manager vouched for the same and confirmed the same in writing to me. I am shocked to understand that at HONDA we have "cheating the customer" policy. I would recommend rather not offer any packages to attract customer on their own cost.