Honda Cars India Ltd. — clutch problem on day 1 for wrv car vx 1.2 petrol | |
This is a complaint against dakshin honda, singasandra, bangalore for their new honda wrv 1.2 vx petrol (White orchid pearl) delivered car sold to me on dec 2 2018. I have noticed clutch problem on this new wrv car right after receiving the delivery heading back to my home. On second day (Dec 3 2018), i took the car back to dealer and they inspected and acknowledged issue with clutch. Problem is when you slowly try to move the car at first gear, one can sense severe vibration rather to/fro kind of movement indicating evident clutch problem. On further discussion, it was revealed and i was shocked to know that services/concerned team are aware of the issue and have already raised a warranty claim (I think nov 13th) with honda. The sales manager mr. Karthi said the sales team was not aware and not notified about this issue earlier with this car. He has now asked me 4-5 days to replace the clutch since they have been waiting for the spare parts to arrive. Why would i agree for replacing a part (That too clutch which is no means a "minor" part) for new car received just a day before??? I am suspecting if there was any pre delivery inspection done to this car prior delivery, if it was, was clearly violated or cleared suppressing the problem. If it was ever inspected genuinely, issue could have been easily noticed. These are all pushing me to suspect that this is an act of cheat or fraud that they knowingly suppressed the actual condition and have sold a defective car. Now when i asked to replace the car since it is hardly not even 2 days old, they are refusing and it is not possible and already registered on my name. More frustrating is now i am noticing after their car check up today for the clutch issue, more vibrations and noise are felt inside the cabin now which was quite and smooth on day 1 barring the clutch issue at first gear. My experience with the sales folks pre delivery has been positive but post delivery, never expected to have a downfall shocking experience with dakshin honda and honda with such a huge brand name could ever manufacture a defective car like this and the dealer knowingly (Likely in this case) have delivered to a customer with no fault of his. I would want and request the honda management to intervene and encourage on exchanging this defective car. Was this information helpful? | |
Honda Cars India customer support has been notified about the posted complaint. | |
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