Honda Cars India Ltd. — customer harassment

Address:	560103
Website:	www.saphirehonda.in

[honda complaint no. 1-[protected]]
I am owner of honda city vx purchased last year.
During my last service with saphire honda, the gps card was removed and given to me.
When i inserted it back, it stopped working.
I took the car to saphire honda service and they told they will claim warranty for the gps card (Invoice attached).
More than 2 people tested the card and it did not work.
I was called again to provide serial number of the music system and i had to wait for 2 hours at the service center as the warranty guy was not available. Though he had confirmed me in the morning to come at the specified time.
Now, after 1 week i get a call from service center that there is a crack in the card and warranty cannot be claimed.
I gave the card without any crack for sure and 2 people had tested it as well. How a crack invisible to naked eye be so visible in the picture sent for warranty.
I visited the service and they tell me to come on weekend as warranty person was not available.
After 2 weeks, i visited them to at least show the damaged card. But again, the warranty person is not there.

After complaining to honda, they returned the card which is clearly cracked (Pic attached). Please ask saphire honda to provide a new card because:
1. The gps card stopped working when it was removed inside their service centre.
2. They broke the card during the warranty claim process.
3. Even if i assume the card was cracked when i gave them, they should provide a new card as it is their mistake to accept a cracked card.