Honda Cars India Ltd. — dissatisfaction regarding performance of the car and post purchase service

Address:	Dibrugarh, Assam, 786001
Website:	www.spectrumhonda.in

Good afternoon,

Greetings from kaushik kr. Phukan...!!

Being a honda city fan from quite a long time purchased a city smt model on[protected] from spectrum honda dealer, dibrugarh, assam bearing registration no. As-06u-5666.

I am highly disappointed from the post purchase of the car as far as service & performance is concerned. As honda itself is an esteemed company throughout the globe which doesn’t need any introduction has failed to provide its customer satisfaction.
Below mentioned points / complains which are already been noted down by me in the job cards during all servicing dated-
1st servicing - 29/11/2017
2nd servicing - 29/1/2018
3rd servicing - 6/4/2018
4th servicing - 31/12/2018

1. Horn sound was complained by me from the date of purchased and has not been replaced yet.
2. Complained for body sound from the very 2nd service which hasn’t been solved after the paid service done on last month. It’s pathetic and a matter of shame from a brand like honda which interior body sounds like a ordinary share taxi.
3. Front right wheel sound was complained by me from very 1st servicing which is not yet solved. Main intention is to change various parts after the expiry of the warranty, which is a common practice of dealers.
4. Left rear window channel was bend from the date of purchase of the city which i requested to replace. But it is strange that every time the channel is repaired and fitted. The repair last for a week or two.
5. After the paid service the drive is not smooth and during this service i was surprised to received a call from the mechanic of spectrum honda regarding brake pad change. As this is my personal 4th car, i am very much aware of the dealers misleading customers.

I therefore request you to kindly look into the matter as ex-urgent to retain the 20 years of legacy of honda which is at stake.

With warm regards,
Kaushik kr. Phukan
Sub-postmaster
Anandapara post office
Duliajan-786692
Assam
+[protected]