Honda Cars India Ltd. — dissatisfactory services provided by splendid honda jabalpur (m. p.)! - escalation/complaint

Address:	Jabalpur, Madhya Pradesh, 482002
Website:	www.splendidhonda.com

Another bad experience with splendid honda, jabalpur

I would like to bring in your notice again that on[protected] i dropped my car for servicing at splendid honda jabalpur, m. P. And again i mentioned the same issue (Some noise comes from dashboard, for which they drove my car for 16 km last time but the issue didn’t get resolved).

They drove my car for 55km to rectify the same issue. So i was shocked because the test drive of 55km is too much so i thought of discussing this with the service head.
So mr. Nishant das (Sevice head, splendid honda jabalpur) said he drove only 24km for resolving the issue and 6 km i (Highly unsatisfied customer) drove with him. It becomes 30km (24+6) altogether. But i want to ask who has driven my car for the remaining 25 km? But they have no explanations who drove this much and why??

Strange is that they are not even maintaining any records like who is taking the car out and what is the km count and when the car comes back to service station how much did they drive?

On my request mr. Nishant called up the gatekeeper and asked his to share the record of my vehicle. He clearly said they do not manage such records. "no records found."

Can you please help me in getting this issue resolved.

Why there is kind of mismanagement in splendid honda. This is the 5th time i’m raising concerns for different issues.

How come honda makes such blunder in providing the services?

Regarding cleaning issue:

1. This time again when i was dropping my car for servicing i have requested you to make sure that my car should be properly cleaned. So the attendant (Mr. Jharia), mentioned on the job note/work-note that "washing & cleaning needs to be taken care specially". Still when i saw my car i showed them you the special quality of washing & cleaning then i called up mr. Nishant and showed him the drops stains and mud stain on bonnet, roof and gate respectively. So they ask their cleaner staff to clean the car in front of me.

My concern is: why you were waiting for me to tell you the faults/flaws in the service? Why don't you take care of such things before handing over the car?
Is it my duty to check the car and clean it properly?

2. On 2nd june, when i checked my car found that they made the front arm rest of my car dirty. I can see black stains on it.
To be very honest, when i handed over my car to them the arm rest was cleaner and in a better condition. So the result is when i hand over my car to them it’s ok in condition but when i get my car back you make it dirtier.
• is this a sign of good quality service?
• this is how are you making your customer satisfied?

Best regards,
Atul pachouri