Honda Cars India Ltd. — dissatisfactory services provided by splendid honda jabalpur (m.p.)! - escalation/complaint

Address:	Jabalpur, Madhya Pradesh, 482002
Website:	www.splendidhonda.com

I would like to bring in your notice AGAIN that on[protected] I dropped my car (Honda City, MP20CG9944) for servicing at the dealership (Splendid Honda Jabalpur, M.P.) and I mentioned the same noise issue (noise comes from Dashboard, for which they drove my car for 16 km last time but the issue didn’t get resolved).

This time they drove my car for 55km to rectify the same known issue. So I was SHOCKED because the test drive of 55KM is too much so I thought of discussing this with the service head.
So Mr. Nishant Das( Sevice Head, Splendid Honda Jabalpur) said he drove only 24km for resolving the issue and 6 km I drove with him. It becomes 30km (24+6) altogether. But I want to ask who has driven my car for the remaining 25 km? But they have no explanations who drove this much and why??

Strange is that they are not even maintaining any records like who is taking the car OUT of service station and what is the KM count and when the car comes back to service station and how much did they drive?

That day on my request Mr. Nishant called up the gatekeeper and asked his to share the record of my vehicle. He clearly said they do not manage such records. "No records found."

After my escalation to Honda Car India Limited, dealership shared a false story (without any proofs) of 9 different trials to cover 55KMs of distance. Later I asked them to share the CCTV footage then also I did not receive any images which can prove that my car has been taken for 9 trials. It was showing only 4 OUTs and 3 Ins. So I did not get convinced of the proofs been shared with me.

Later they offered me to reimburse fuel charges for 55 KMs. Which I do not want.
I am suspecting that they might have used my vehicle for their personal sake or for some unethical practice.