Honda Cars India Ltd. — emerald honda - dealer has caused damage to my car

Address:

Gandhigram, Ahmedabad, 380007

I have observed the following in my experience with emerald honda, ahmedabad. I have video evidence available of the below given issues and reasons are laid out below explaining my horrendous experience with emerald honda.

1) repair: i have recently replaced my honda city car's (White colour - petrol) front bumper at emerald honda. Subsequently it has come to my notice that due to the substandard paint quality, paint job and poor fitting of bumper there are cracks in the the bumper paint (To clarify there is no crack in the fiber or plastic of the bumper, just on the body paint and there cracks are everywhere on the bumper). When we raised the issue at the dealership, the personnel at dealership tried to pin the blame for such body paint cracks on me (Customer) saying there are certain scratches (Developed post replacement of bumper) on the bumper, and these cracks in the body paint are a result of impact occured when such scratches happened on the bumper.

Given below are the reason why emerald honda's argument is false, deceitful and borderline cheating:

A) cracks are in the body paint and not the fiber or plastic of the bumper. (Video and photographic evidence available).

B) if body paint cracks are a result of 'impact' from other small scratches, i would also expect cracks in other portions of the car with similar or even bigger scratches. Therefore this argument is just a means to befool the customer.

C) such body paint cracks are all over the front bumper and just around these so called high impact scratches. (Which in itself is laughable as there are very tiny scratches).

D) why such scratches have not broken any fiber or plastic of the bumper and only has cause cracks in paint and that too 'all over the bumper'.

The amount of effort given by emerald in shying away from its responsibility is astonishing. I trust the honda brand but not emerald honda.

2) service: since purchase of the car in december, 2015 i have had all the car services at emerald honda. When it comes to sending reminders to customers and selling their annual service packages, emerald is always on time (Revenue stream) but when it comes to quality of work, it's shoddy, poor and ridiculously pathetic.

A) many times over my 10-12 services with emerald honda, i have raised query on the driver side seat belt. The seat belt does not go back on its own and is not able to pull it's own weight. When is comes to passenger safety seatbelts are at the highest priority. Whereas as per emerald honda, this is something that is observed in other cars at their showroom so i am no different and therefore we will not change it for you. Second reason given is the since driver side seatbelt is used most frequently, it can perform below standard than other seatbelts in the car and which also endangers passenger safety. Such ridiculous reasoning is laughable. (I have video evidence of the seatbelt not working properly)

B) damage to car: in the last service on april 6th, 2019 when the the car was delivered, i have oberserved 4 red colour scratches and 1 blue colour scratch happened the the emerald honda workshop or on the way to delivery. I therefore refused to take the car and gave it back to emerald to rectify there deeds. Again a tendency of escaping responsibility was seen when they said, "sir ye to pehle se tha (This was already there on the car)". I already had taken photos while giving it out for service, so i knew they have damaged my car. And also if hypothetically i had caused these coloured spots, why didn't you remove them while cleaning. Such hypocrisy.

C) cleaning: basic cleaning also not done. Oil marks or dust marks which can be removed with hands have not been removed (Video evidence of delivery person cleaning these huge marks is available).

D) false selling: emerald is always trying to push sales of oils, break pads etc etc.

In the last service i was finally fed up and decided to reach the appropriate authority. Currently i have returned the car to emerald to clean up their mess, i also plan in pursuing the appropriate consumer forums again the manufacturer and dealer for the amount harassment caused to me.

Issues summaries:
1) manufacturers defect in seatbelt
2) cheap and substandard bumper replacement
3) cracks in body paint
4) damage caused to my car at emerald honda workshop.