Honda Cars India Ltd. — False commitments by nath motors (Delight honda) and delay in refund of cancelled car

Address:

New Delhi, Delhi, 110044

Hello,

Initially we planned to take honda brv petrol smt model in red colour from nath motors pvt ltd (A-30, mohan cooperative industial estate, mathura road, new delhi - 110044. Phone number[protected].
While booking they mentioned they do not have red colour but few other colours were there in stock which was different that what was said earlier being that the red colour is available.
Then we changed our mind to either smt or sx model of honda amaze petrol in blue colour which they mentioned both are available. On the day of booking the smt petrol model of honda amaze which we finally decided again was not available in blue colour. Hence we were left with only white colour in smt petrol model. Since we had no option we went ahead and paid the booking amount of 30, 000 rupees for white colour. While the discounts were given initially the 10000 cash discount was somehow hidden from the customer as mentioned on your website. Instead they said they had given additional cash discount from the dealership. Later on clarifying this they accepted and gave additional 15000 discount for the inconvenience caused. After all the payments were made the committed delivery date for the vehicle was friday - 23rd dec 2016. After exchange and all discounts the net amount payable was 5, 15, 000 rupees of which 5, 12, 000 rupees was paid via cheque. 3000 rupees agreed to be paid on the delivery date.

On 24th dec 2016 to my surprise when checked with the sales person i was told they are out of stock for white color for honda amaze s mt petrol. So i had no other option other than to cancel my booking. I am amazed with the fact that the inventory was not marked as sold when i had already booked the car and even made the remaining amount payment.

I have lost more than a week for the wrong commitments from the sales persons. Due to year end season i also lost the opportunity to buy some other car.

Here from the customer side i have not been at fault anywhere and my request to get the money refund back as soon as possible should be addressed.

Honda complaint number - 1-[protected]

Also one more request please do not authorize such dealership to cause inconvenience to the customer. Choosing delight honda dealership was a great disappointment for me. Please do escalate this matter to highest level and reconsider the dealership!

Thanks in advance for your quick action.

Kind regards,
Prakash