Honda Cars India Ltd. — faulty avian system in honda city

Address:

13A, Maheshwari Society, Near Pratham complex, ISKCON temple road, Vadodara, Vadodara, Gujarat, 390021

I observed problem on touchscreen of avian system of my honda city v model of petrol version. I filed a complaint about this issue to customer care and they guided me to contact gopinathji dealer located in vadodara gujarat. I sent my car for routine maintenance and for the maintenance of faulty touchscreen. Gopinathhi identified the problem with avian system and representative of warrenty department decided to change the touchsreen system in my car. This process took 1month time to decide. I filed complaint on 30th november 2019 and decision of channging the system came near 30th december 2019. Painful part starts now. After this approval of changing the syste, no one is responding and sharing the time for changing the system. Gopinathji is blaming manufacturers of system for no supply of the touchscreen system. Warrenty person doesn't know anything and most struggling part is that hond company has no control, no information about this issue and they never try to sort it by company's end. Honda is asking me to check with dealer and they don't tries to push anyone of the concern parties to quickly work on the issues. I have couple of complaints filed with hond but no after complaint tracking or actions. So, today the situation is such that i am not able to see rear camara in the touch screen and if car hit then i am gonna sue honda company