Honda Cars India Ltd. — honda brio

Address:

211/5 NSR ROAD,, SAIBABA COLONY, Coimbatore, Tamil Nadu, 641011

Sir,
I have a honda brio tn38cd 6427, with extended warranty. (Still under extended warranty). The car has been regularly serviced as per manual by sundaram honda, coimbatore.

Last month the car had following complaints
1) key assembly not working smoothly
2) rear springs leaking oil
3) noisy fan motor. (My complaint is whining noise, sundaram honda says it is fan motor)
Sundaram honda gave me an estimate of approx 35000/ including routine oil change ang claimed all above is not covered under extended warranty.
After several discussions (They claim to have discussed with honda), finally they reluctantly agreed to cover the key assembly under extended warranty.
As to noisy fan motors, they say fan is not defective. The oil leak also they refused to cover under warranty.
4) i have escalated this complaint to honda toll free [protected], on 12 sep 2019. Their reference no is 1-[protected].
5) i have received a poorly drafted letter from sundaram honda,
Quote
‘on fri 13 sep, 2019, 6:36 pm crm service cbe, wrote:
Dear sir,

With reference to your h121 we regret the inconvenience caused to you.

For the concern fan motor noise which need to replace the fan motor which not covers under extended warranty. Kindly check the terms and conditions which clearly mention that the extended warranty will not apply for inconsequential aspects such as noises, vibrations and sensations that do not affect product quality, function or performance.

We seek your kind understanding and cooperation on the same.

Thanks & regards,
J. Glory christina
Customer relationship manager - sundaram honda | coimbatore – 641 043 |
[protected]@sundarammotors.com|+[protected]


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Unquote

6) am i to understand that honda does not take responsibility for “ noise, vibrations” in their cars under warranty.
7) i have escalated the case once again though [protected].
8) as a honda customer who has reasonable expectations of reasonably trouble free operation during warranty and extended warranty, i feel honda should replace defective parts without creating obstacles.
9) through this forum i am once again requesting honda to respond and replace defective noisy parts.
10) needless to say i am thouroughly dis appointed with both honda cars and sundaram honda.
11) lastly neither sundaram honda nor honda cars have contacted me to offer any support or explanation (Except for the mail in point 5)

Regards

P. C. Padmanabhan nair
[protected]