Honda Cars India Ltd. — honda city car.- operational issue.

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201306

I purchased a honda city car petrol version from the noida dealer of honda - ace honda on 01st feb-2017.

Product issue - since very first day there were some alignment issue in car (Seems not the wheel alignment issue) as it was pulling towards right side, problem was there in gear shifting and strange noise. Which i complained and informed the sales person immediately after i took the delivery. Sent information mails as well (Chain mails attached)... They called me with product, i went there but they told that there is no issue, then i showed this car to actual honda city car owners in my society and all of those 4 members found the same issue, i sent again mail to ace honda but shockingly there was no response as if ace honda guys are sitting there just to sell the product and make the incentives... Anyways that same story continued for almost 6 months, i visited almost 7 to 8 times for this issue and also informed them about this in all the three services also which they did in past 6 months. But still same problem is there in product in fact visited them again in month of november and service guy name mr. Manish told that he will call me to bring the car in free time so that he can dedicatedly check the car but that also was just a bluff as no call in past two months almost….. Anyways finally i gave up with this product and planning to sell as well and even for that also i visited to ace honda and met mr vikas who deals in second sale i guess and he quoted the value by which i am making almost more than inr 2 lac loss. (Have all the records of complains after buying this waste product.)

Dealership issue - very unprofessional attitude of service guys. And seems in ace honda, they only and only believe in selling the product without bothering any single problem which customer faces after purchase. Just escalate the problem one guy to another…. During this journey met many service persons in ace honda from works manager to line mechanic. Even one time mechanic shouted that they do not have time for detailed test drive……… (My money is wasted so i have to listen even to that kind of guy also, because wanted my product to get resolved….)……. Yes, in one point they are really good which is convincing the customer to give the good rating when customer gets call for the feedback.

Remarks and suggestion: i am not sure that this is standard problem in honda but i guess it is not, as honda cannot make such bad product because of such an ethical company. I worked with honda, and know that honda quality standards were very high but not able to understand that why those has been deviated now... Very painful to say but i really feel enjoy driving my 6 to7 years old verna... Anyways all i can say to honda that please try to make the product which value for money and also please make some policy for customer satisfaction through dealers as well. Really the ace honda kind of dealerships will bring down the dream of honda to become a major shareholder of indian car segment.