Honda Cars India Ltd. — honda city zx I dtec gear shift problem

Address:

Honda Cars India Ltd. 1302-1306, Kesar Solitaire, Plot No 5, Sector 19, Sanpada, Navi Mumbai - 400705., 560035

From day one, i find it really hard to shift the gears between 1st and 2nd gear. The service personnel denies this and says this is normal. I know this is abnormal for sure because, the gear shift becomes smooth when the engine runs for a few kms, or perhaps when it gets heated up. So, certainly there is a problem when the car is cold. The gear shifts are pathetic as they hamper driving experience in the traffic and renders honda city a piece of crap to use in the traffic.