Honda Cars India Ltd. — honda city/bad experience at ring road honda sector 18 gurgaon

Address:

120003

Dear sir, madam
Greetings!!!

I rishav deepak arora have given my car for service and repair at ring road honda gurgoan sector 18.
The vechical registration details are mh 02 dz 9292 registered under the name of radhika arora.

On 15th of may 2018, i personally went to ring road honda to give my car for service and minor body repair. Mr sanjeev sharma was the service advisor who took my car. I was facing a minor vibration in the braking at speed close to 60-80 kmph. The minute i told him this issue he asked me to change the brake disc and brake pads. I am totally shocked to see that a car which has done just 20000kms needs a change of brake disc and brake pads, where in no rough use of the vechical has been done. The service advisor never even took a test drive and was very confident about changing my brake disc and brake pads. I advised him to get my oil, oil filters, diesel filters also changed. My vechical was ready by 4 afternoon. I was waiting at the service station itself.
While the final inspection of the vechical was going on just bfore going for a wash a shocking incident happened in front of my eyes. Mr g. Singh supposed to be the workshop incharge came towards the car with a axoblade cutter in his hand. He started cutting the door rubbers of the car. I saw him doing that and simply told him a clear no. He simply refused me and started arguing on the top of his voice that honda cars india has told me to cut all rubber biddings of all vechicals which come to us for service and repair. I will make sure i cut all your rubbers. After that he added i'll also replace both the airbags of your car, honda india has asked me to replace all air bag units of all honda city models. He sat inside the vechical and started to dismantle the dashboard unit aswell. He was stopped to do that by me and i immdetialy called mr sanjeev sharma (Service advisor) to come and tackle this person. Mr g. Singh was shouting on top of his voice arguing that he would certainly cut all rubbers and would not all to release the vechical without doing that job. He said i am the owner of honda and here all cars are under my custody. He even claimed to be awarded the world 2nd best techinan by honda claiming no body can say anything to me.
Mr g. Singh also said i am going to go for an r. T (Road test) at the rate of 120 kmph. I was totally shocked on hearing this that honda officials test vechicals at 120 kmph speed. He wasn't allowed to do this test from me, but he was very adiment and kept arguing about it. From 4 pm to 6 pm i was jus speechless. At 6 pm i was asked to meet the a. S. M.
Mr prabhat singh comes in front of me, he listens to the entire episode, and says i can jus say sorry and nothing more than that. He started doing his personal work while sitting in front of me and then jus got up and went to his office and advised the service advisor to give the vechical in as is where is condition to the custermer. My bumper was partially masked with primer waiting to go in paint booth. Mr prabhat singh says to put back the partially masked bumper and return to car to the custermer.
My vechical is still with ring road honda and 16 th may 2018 - 6 pm delivery has been agreed from the service advisor. Kindly take this matter seriously.
If honda doesn't take action with this dealership and service team, i shall then co to the consumer forum for help. I have been an honda custermer since 1998.
We have more than 50 cars from honda in our group.
This has been the first time i am facing this trouble where the service team is behaving funny and ruining my car in front of me. Now i am very scared and will never send my car to this delarship. I wud also advise in my entire network regarding this incident. If i am not given proper justified result by tomorrow evening 5 pm - 16th may 2018 then i'll shall go public regarding this incident.

Please take this matter on the most urgent basis.

Thanks,
Regards,
Rishav arora.
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