Honda Cars India Ltd. — Honda connect app is not showing updated trips

Address:Pune, Maharashtra, 411030
Website:www.hondacarindia.com/hondaconnect

This is my second complaint about honda connect. I have purchase honda jazz in jan 2016 along with honda connect device. The same has been recharged in feb 2016 for 1 year subscription. But, from 9th may 2016, this app is not showing any thing about my trips or location. I have complaint this to the service center but no response. Details of my honda connect device are as below..
Device : c04a540384
Device name: jazz
Active until : 6th feb 2017
So, kindly help me to resolve this issue as i'm unable to get any benefit from honda connect even paying so much money.
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