Honda Cars India Ltd. — I am complaining about the quality of painting job done by Honda Service Center

Address:	Kolkata, West Bengal, 700029
Website:	www.tltengg.com

I have written email earlier and this time again, but surprisingly, there is no response from Honda Car India. I am writing the same mail here below :-

Dear Sirs,

We sincerely regret to mention that despite our last mail dt. 01.11.2015, it is almost 2 years now, but I never received any clarification / reply from Honda which was expected from a company of this status and especially when they talk about the customer satisfaction high on their agenda. Our companies all over India have few Honda Cars and my colleagues in Ahmedabad are of high opinion about the service provided by their Honda Service provider. In kolkata also, 2 weeks back, I got he much better quality of job done by Shree Honda in contrast with the problem highlighted in my mail against Eastern Honda.

Eastern Honda last time said that paint on the bonnet was not a paint defect and it was chipped off due to external impact. If you send your representative tomorrow also, you may see that the bonnet in same status and there is no extension of the paint defect which means there was no chip off due to external impact and it was just a defect in final coat of paint which was being suppressed by Eastern Honda.

Anyway, it is upto you how do you analyse the situation. Now, I would like to bring to your notice the defect in paint of bonnet which was carried out by Eastern Honda previously under the same job in end 2014.

We are at a loss to understand how the same painted bonnet paint has developed crack in last 2 years. This means the surface preparation was really poor and that was also for painting which created apparent defect of pain last time and for the same reason, the bonnet has also developed crack in the paint.

I will not be surprised if Honda this time also chose to keep silent on the matter.

If I do not receive the acceptable logic / clarification form Honda, we are thinking of hitting the net and blog sites to really inform people of India about the dismal service of Honda and their reluctance to comfort the customers when their Authorised Service Center is at fault. The photo taken by my mobile on the bonnet paint crack is also attached herewith for your ready reference

Regards

I.Dutta
VP (Projects)

31 B, Lake Place, Kolkata - 700029
Tel : +[protected]/92
Fax : +[protected]
Mob : +91 [protected]
E-mail : [protected]@hsgroupcal.com; idutta.[protected]@hsems.com
Website: www.tltindia.com | www.hsgrouponline.com