Honda Cars India Ltd. — incompatible size spare wheel provided - replacement with 14" spare wheel needed

Address:	533103
Website:	[email protected]

I hv purchased a honda jazz cvt 4 wheeler from your rajahmundry (A. P.) dealer on 5th of april 2017 and at the time of second free service in july, 2017, i requested the service executive to change one of the wheel with the spare-wheel provided along with the vehicle (To avoid the tyre of the spare wheel getting brittle, which may happen due to not using continuously for quite a long period - this is my experience with my old vehicle).

Then came the reply from your service executive to my surprize, "sir, the spare wheel provided to jazz vehicles is of 15" size and where as all 4 fitted wheels are of 14"and hence it should not be used for regular use and to be used only on exigencies that to for a short while only". Yes, if it is of a different size, i agree with him, as the use of 15"wheel along with 3 other 14" wheel will definitely affect the wheel-alignment and i have to incurr cost for its rectification.

Immediately, i approached and requested sri srinivasa raju, the gm at the dealer's outlet, to arrange for a replacement of the spare-wheel provided with the vehicle, which is not compatible with other wheels. He said that he is helpless, as the company is providing only 15"spare wheel along with, especially, jazz model vehicles and he had gone further saying that this information was already there in the brochure provided to me. After reaching my home, i perused the brochure, but nothing sort of such information (That spare wheel is of a different sized one) is found. Then i contacted the sales manager, mr. Prasad and appraised him of my demand for replacement of the wheel as above and he promissed to look into the matter and to refer to your company, if necessary.

But, when i contacted him again yesterday, he informed me to make a reference to you directly.

Therefore, i am making this complaint to you to understand my problem in all perspective and arrange for a compatible wheel of the same size with that of the other 4 wheels. I believe, it may not pose any problem to resolve this issue, as i am only asking for a less costler wheel in exchange of a 15" alloy wheel. Which must be more costlier.

You will definitely understand my concern, as i will be forced to incurr recurring costs towards setting right the problem of wheel alignment, every time i put this incompatible spare wheel even for a short while in exigencies. Which i do not want to. Moreover, this type of providing a spare-wheel of different size is not in vogue with any of the car manufacturers and even for your other models, i believe.

Further, it should not pose any problem for you, as mostly these wheels and tyres you procure from outsoursing supplies.
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