Honda Cars India Ltd. — late in providing service

Address:

35, Saki Vihar Rd, Ganesh Nagar, Marol, Andheri East, Mumbai, Maharashtra 400072, Mumbai City, Maharashtra, 400072

I handed over my car-honda amaze at your service center in andheri on dated[protected] and after repeated follow ups got quotation on dated 16-08-19. And now waiting for completion of service of my car to use it. From last 10 days i am having lot of problem without car and your staff doesn't understand this. After providing they took 1 week to provide quotation and that also after repeated follow up. Is this culture you are taught to follow??
Can you explain the reason behind this. This is not the first time.
I have experienced same situation several times.
Pls look into it