Honda Cars India Ltd. — malfunctioning of music system

Address:

Gautam Buddh Nagar, Uttar Pradesh

The caska avn system was installed in my honda mobilio car at the ace honda showroom in noida in 2014. The system has hanged about a month back and i have been running from pillar to post trying to get the problem rectified. The customer care number available online, as well as given to me by the honda dealer does not work. We paid a huge premium in getting the caska avn system installed at the honda showroom at the time of purchasing the car; only in order to ensure service and unaffected warranty. Yet honda seems to have no coordination with your company to service the system. The dealers simply washed their hands off saying the ‘system is out of warranty’.in spite of repeatedly telling them that we would pay the necessary charges, they were not able to do the needful. After several calls and multiple visits, some service centre numbers as well as the number of a service engineer was given to us and each of those centres refused to service the system because ‘they were located far away from my residence’. The service engineer too said to get in touch with customer care!!! I am amazed that a so called premium product is sold by honda and there is no service provided.
Subsequently, i would like to update you on the status of my complaint.
I have just received a call from ace honda that the motherboard of the music system is irreparable and has to be replaced at cost of rs 18000/- and that there will be no warranty for the system thereafter.
I would like to inform you that the system was installed on the recommendation of ace honda at the time of purchase of my honda mobilio. We paid a huge premium of rs 50000/- for this based on the expectation of service and assured quality of something being sold by honda.
It is very evident to me that ace honda is unable to get the caska system serviced/ repaired and i am being quoted a huge figure with no warranty only so that i refuse to have it done and they are able to state resolution of the problem based on my refusal. I could have predicted this train of events because caska company doesn't seem to be available for service anywhere. My initial mail was addressed to autotrendz as well (Marketeers of caska), but there was no reply. No one answers on their phone numbers. I do believe that this company has closed for all practical purposes. Honda had no business selling such an expensive, so called premium product by a 'fly by night' operator'. As long as the systems they sold don't trouble its great. But if there is any problem, they first send you on a wild goose chase, hoping that you will give up. If that doesn't happen, then they will quote a crazy figure for repair with no warranty and if you are stupid enough to take them up on it, well i wonder what happens then.
This kind of bad business practice is neither expected nor acceptable.