Honda Cars India Ltd. — Mischief after servicing

Address:

Varanasi, Uttar Pradesh, 221005

This pertains to repair cum servicing of my Honda Amaze No. UP 65 BR 2298 at Hans Honda, Varanasi, which was delivered on 12/12/16. While coming out after servicing and repairs, about which I have no complaints, as usual a cleaner boy appeared asking for "Chai - Pani". As it is not customary to tip these boys, I refused his request of "Chai-Pani". I later realized that he moved his hand over the body of the car in a queer fashion as if just touching it from the side of the body to part of the mud guard and bonnet. As it was quite dark when I reached my residence I had no reason to examine the body of the car while parking it inside my garage. I went out of station the next day. When today on my return I took out the car, I saw a fine scratch exactly in the direction of the said movement of hand of the cleaner boy. As I maintain my car myself, I am sure nobody else entered the garage.

This appears to be a violent reaction of the cleaner boy by rubbing either his finger ring or some other angular object at not being obliged. As I was hurt at the damage of my car I am reporting the incident to you for your information and necessary action.

I also request you to mend the damage imposed inside your service center.

I will appreciate if I am kept informed about the action taken.

Thanking you

Yours faithfully

Mallickarjun Joshi
professor
Department of Geology &
Chair Internal Quality Assurance Cell
Banaras Hindu University