[Resolved]  Honda Cars India Ltd. — mishandling and carelessness by staff whitefield honda bangalore

Address:

Bangalore, Karnataka

Hi Honda, Beautiful Saturday morning(27-SEP-2014), got up with much enthusiasm and I took my much loved HONDA CITY (KA35N2929 – SMT )for service at whitefield Honda. I dint knew the worst was waiting for me that beautiful Saturday at whitefiled Honda which ruined entire trust with Honda after sales/ services. As a Honda customer, with much love towards Honda cars, I took Honda City 1.5- SMT in the year 2013 in whitefield Honda. I am writing this email to Honda sharing the pain of Honda customer. After sales service of whitefield Honda is not good: 1. Staff not skilled to do their jobs. Including drivers who damaged my car (more about my complaint below). 2. Staff taking cars for service not skilled, they don’t know when to change engine oil, they don’t know when to change the filters. Randomly they try to impose as much as possible to make money. 3. No space to park cars at whitefield Honda main showroom service, they take more cars for service than they can actually handle it and due to insufficient parking space, they do many accidents. One of mine was very painful to see my cars left door completely damaged by one of the driver (Photo attached). 4. Managers (Manjunath J, Mahesh Kumar ) are not sorry for the mistakes they have done, they try to cover up drivers mistakes by telling some non sense story. The day I took my car for service, after few hours I got a call from Whitefield Honda, saying “your car is ready and you can pick it up”. Soon after I left home to pick up my car, I got one more call saying “Sir by mistake one of my driver has hit your car while taking reverse and damaged your left door completely, you please come we will get it fixed”. I was horrified by the carelessness of whitefield Honda. After reaching there, they told some stupid reason one could ever imagine. Manager Mahesh Kumar said, “situation was like that, the driver was here from past 3 years only situation made him to hit your car” . How stupid reason is that ? whatever is the situation, why didn’t he use mirrors before taking reveres or during parking. This is the carelessness of Honda services and these are the problems with Honda after sales issue. This happened on 27-sep-2014 and today is 29-sep-2014, I don’t have car to commute, I had planned to go outstation with family, which of ruined . How do I travel to office?? Manager never offered me any alternative. Very careless towards customers. I will never buy Honda cars again, I will tell 10 others friends/family/colleagues not to go to Honda cars because of these after sales issue. I request Honda to look into this matter immediately and take actions appropriately.