Honda Cars India Ltd. — My honda jazz back glass was destroyed, i wanna to change that. But parts not available.. What type of service you are providing

Address:

Nainital, Uttarakhand, 263139

My honda jazz whose glass was destroyed, i gave a request to change the glass in ur dealer which is located in haldwani uttrakhand as the name of planet honda on 10th june 20 16, and they gave me 6 days time bcoz they have no stock, after 6 days when i confirmed that they gave me the answer that the parts are not available in that store (Delhi) so u will wait 15 to 20 days. After that i gave a complaint on 16th june 2016 regarding this in ur customer care and they assure me ur issue will be resolved with in 48 hours. Still i have not received any call, my issue not resolve.
Its a big concern that honda parts are not available in his own stores.
Please take this mail on priority and resolve my issue

Some details are

Car number. Hr26bw3122
Makgg173lcn202847
Contact number. [protected] / [protected]