Honda Cars India Ltd. — Non Delivery of CAR

Address:	560103
Website:	www.hondacarindia.com

Customer Name: Vanita Ahuja
Booking date: 26th May 2016
Phone number: [protected]/[protected]
Vehicle booked: Honda BRV, Petrol SMT variant, Carnelian Red Pearl

I had booked a Honda BRV in the month of May 2016, I was assured that the variant, color and fuel type I had choose will be delivered to me in next 15-20 days; maximum in a month’s time.
It has been more than 2 months and after speaking to various people at the dealership, they do not see my car coming through even for this month.

This was the first time I wanted to buy a Honda vehicle and maybe become a loyal Honda customer for life, however looking at the quality of service and delivery (or lack of it); I seriously doubt this is some company with which I would like to be associated with, which
a) Makes false promises/commitments
b) Not live up to those commitments
c) No communication about delays
d) No responsibility about failed/undelivered commitments
e) No reasons cited about why they can’t live up to those commitments other than the standard demand/supply answers.

FYI, another dealership in another city (Nagpur) is ready to make delivery to me in a span of 15 days for the same color, variant, fuel type. It’s just that moving the vehicle from one city to another and getting into hassles of different RTOs, temporary registrations and re-registrations is quite a cumbersome and time consuming exercise. Not to miss out additional amount to be spent.

Can you please advise the next steps a prospective customer should take from here?