Honda Cars India Ltd. — non refund of booking advance of rs.10000/-

Address:

Bangalore, Karnataka, 560092

This is to inform that, i j sridhar booked a honda new city vht petrol golden brown colour with your authoried dealer m/s magnum honda, rmv extn, bangalore 560080 on 21.8.2018 by paying booking amount of rs.10000/- vide their receipt no. Cc/aug/18/51 dt 21.8.2018. The sales consultant in the mentioned showroom is mr. Aninda s kundu.
Due to some unavoidable reasons i had to drop the idea of buying the car and the same was informed to mr aninda s kundu on 25.8.2018 by sms with a request to refund the booking amount of rs.10000/-. He promised me that the amount will be refunded within 10 working days.
But i am surprised that even after lapse of 25 days the booking amount is yet to be refunded to me. I have already given my account details to mr aninda s kundu for refund of the booking amount. I have made number of calls to aninda s kundu requesting him to do the needful. But unfortunately he is dodging by giving false information by saying:
1. Cheque is ready
2. Amount is transferred to ur account, will give u reference number.
3.in case money is not transferred to ur account today u can come collect
Cash from the show room.
4. This is going on for number of days.

Are u doing business out of customers booking amount or ur sales conultant is not properly informed about the sales process. It may be true that ur sales consultant is not competent to handle customer grievances.
Will u look into the matter and address my grievance by today i. E, 18.9.2018 by crediting the mentioned amount. Or else i may have to escalate the matter by approaching appropriate authority to solve by problem.