Honda Cars India Ltd. — Non repair of Car, Urgent - Complaint from Lt Col Abhishek Chaturvedi, India

Address:

Bareilly, Uttar Pradesh, 243001

Dear Sir / Madam,

1. I am Lt Col Abhishek Chaturvedi, a serving Army Officer presently posted at Bareilly (UP).

2. I have been a chronic fan of HONDA cars since last 11 years. I own two cars from Honda, one Honda City ZXi MP 04 CA 1654 and second a Honda BRV HP 62 5006.

3. My Honda City Car number MP 04 CA 1654 met with an accident in the month of Feb 2017 and consequently I sent my vehicle for repairs at Eternal Honda, Bareilly (earlier known as Heritage Honda) on 11 Feb 2017. The repairs that were required to be done are of routine nature and no rocket science is involved. It has been more than a month now but my car has not been repaired till date. The dealer has been been fooling me for more than 32 days giving flimsy excuses such as non availability of part, lack of labour, change in dealership etc etc.

4. I am astonished to see the casual & sickening attitude and lack of professional honesty of Eternal Honda, Bareilly (earlier known as Heritage Honda). I am sure you would agree that it CAN NOT take 32 days to get routine car parts from any part of country. The showroom is neither repairing my car nor returning it to me. The unprecedented delay in repairing my car has given me irreparable harassment, loss of faith in Honda and avoidable administrative hassles apart from financial setback. If this is the manner a soldier is dealt with I wonder how your representatives must be dealing with other civilian friends.

5. It may please be noted that I being from the Armed Forces, have been posted out to a field location in Kashmir and thus had to request my organisation to amend my posting date due to this delay in repair of my car. Understandably, I can not leave my car behind as move out from Bareilly.

6. The whole episode has caused me huge embarrassment and mental agony. May I request your personal indulgence in this matter so that my car can be returned to me fully repaired. The persons dealing with the case at Eternal Honda, Bareilly(UP) (earlier known as Heritage Honda) are Mr Sachin ([protected]) and manager Mr NS Chauhan ([protected]). These gentlemen have even stopped attending my calls. If, I do not receive a satisfactory reply from you I will be forced to make an FIR against everyone concerned and take legal or any other suitable action that I feel justified and necessary. I once again request you very humbly to kindly address the issue within next 7 days and inform me of the progress. I have to move out of Bareilly on posting on 22 March 2017 and it would not be possible for me to wait beyond this date.

Warm regards.

Lt Col Abhishek Chaturvedi
CO, Adm Battalion
The Jat Regimental Centre
Bareilly Cantt (UP)
INDIA
PIN 243001

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