Honda Cars India Ltd. — not satisfied with honda city car performance and dealer response

Dear sir,

This is to inform you that yesterday, i had put my car for service.

Car number - gj 1 rp 6488.

I am not satisfied with the work of gear shifting. This is since first service. Please talk with mr. Gopal parekh. I had sent mails from december 2016. Three months before he sent person from isanpur to my office and did the cable setting. This is repeated complain since the beginning and not properly attended. If from the initial stage this complain continues, why this matter is not taken with the works from where you receive the car?

The interior cleaning / washing not done properly. I think it was a free coupon given to me, no proper attention is given. Stains on the seat cover clearly visible.

Left side mirror frame has come out from bracket which was proper when i gave the car for service. On phone, before taking the delivery, i had instructed him to check right side mirror which is not properly operated from push button.

The average has drastically reduced in last 30 days period.

I am sorry to say that after buying such premium car, i am absolutely not satisfied with it's performance since the purchase. Please take up this matter seriously and revert with reply what action you are taking.

If required, you may check all my previous mails sent from this mail address.

Thanking you.

Ajay v shah
[protected]

Car number - gj 1 rp 6488.

Dear mr, gopal parekh,

This has reference to our telephonic talk before diwali, regarding the issue of gear changing from 3rd. Gear to 2nd. Gear. This problem is since the first service done. I have sent my car to your workshop or once you had sent your technician to my office. I have noticed that, after doing some setting it works smoothly for some 3000 to 4000 kms.

Before, diwali you had informed to attend this issue from some expert technician. Since, i was not able to spare my car, this is pending. Tomorrow, my car is free, you can arrange to pick up from my residence in the morning.

Since, this is occurring repeatedly, after the first service, why you are not changing the cable instead of doing setting?
Also, the average issue which is only around 12 km / ltr.

Sorry to say, i am not at all satisfied with the performance of the car as since i have purchased, every time, i have to complain for the issues and that too in the warranty period. I doubt, after the warranty is over, how much i will have to spend in future.

It is my humble request with folded hands to get your self personally involved and do the best.

Thanks and regards.

Ajay shah
[protected] / [protected]

Dear sir,

In continuation to the checking, i received a feed back call from cell number [protected] and i expressed my dissatisfaction. I had requested the number of the highest office and the pro pooja madam who had represented her self to talk in any issues in future. She could not give me the numbers.

Thereafter, few days back, i got reminder call for service. I requested for the both numbers to express my complain. Even, i told her that, if i am not given satisfactory reply, i will forwards all mail copies to cerc. It is also taken lightly.

I need the highest authority contact number by return mail.

Dear sir,

With reference trailing mail we understand that our dealership has established contact with you and clarification over the matter.

As referred to your query related to gear shifting, we wish to inform you that your vehicle was reported to our workshop and thoroughly rechecked under standard guidelines of honda car. Based on our report, we understand that the characteristic observed by your goodself is not an abnormality and will not affect to performance of the vehicle.

Furthermore, mileage would obtain vary/differ due to infinite affecting factors e. G. Driving habits, fuel quality, journey length, traffic conditions, maintenance practices, load patterns, engineering tolerance and etc. It is very difficult to set of estimate predict on mileage concern.

We wish to inform you that we as customer relation team would be single point of contact to handle such kind of query, suggestion and complaints.

In case of further query, please feel free to contact us on [protected] or write back to us on the same address.

We request your kind understanding on the matter.

Assuring you the best of our services.

Thanks & regards,
Gopal parekh,
Customer care,
Landmark automobile p ltd.

Dear sir,

Reference to your mail. It seems there is no point for any further discussion. According to your observation, the problem faced by me is not going to affect the car performance. But the pain in left shoulder which i am experiencing when it gives trouble at some times that i have to bear. As per your observation, my complain is wrong. I am not knowing how to drive car.

Regarding fuel economy, i was expecting this standard reply. Why your sales person are telling the millage 17 kms./ltr plus while selling the car. This is not the first car i had purchase.in maruti or tata the fuel economy committed by them was almost close which i was getting.

Why you are also not giving the number of your higher officer and the mail address of honda car western region and all india office. I wish to forward all the mail correspondence.

Await the number and mail address.

Thanks.