Honda Cars India Ltd. — poor quality service @ premium rates

Address:	New Delhi, Delhi, 110077
Website:	www.hondacarindia.com

I had purchased honda city vmt model in dec 2014 from ring road honda
Sector 9 dealership. It was one of the premium segment aspirational
Car for a service class person. The drive quality and comfort of
Driving honda city is unmatched and people own has positive words
About the machinery. The disappointment starts post purchase because
The service offered is poor quality at a premium price. I would
Confidently say that a road side garage would perform a much better
Service compared to the service offered by dealership service center.

I have been getting my car serviced with ring road honda, motinagar
Since i bought the car. However, every service is a disappointment and
Along with that an after service promise to solve the issue. The
Service center does a ridiculous job of cleaning the car which is the
Only thing which they should be focusing upon because i will not get
In to the oil sump to check if the oil promised is changed and
Measuring the oil level with the scale.

I assume that at honda - sugoi motors are fully focused on
Manufacturing the car and designing and planning what should be the
Next marketing strategy to increase the sale. However, the point which
Can drive the sales is completely out of the companies focus / mind.
Yesterday i. E. 8th june 2018 i sent my car for service when the car
Was returned in the evening it was delivered so dirty watermarks all
Over the body. My daily morning washer does a much better job than
Your fully equipped service centers. One of the marketing usp is piano
Finished dashboard which has all polish stains / watermarks on it. The
Customer gets the job to clean the car once it is back from service
Center but honda will charge you premium service charges for the
Servicing of the car.

We have been trusting the dealer service over every one else and have
Suffered monetary loses.
1. My bumper corners were missing. I raised it with the dealer. The
Reply was the bumper was replaced and they forgot to fit it back and
Now you are reminding us late. Therefore, we cannot check now. Is it
My mistake that you did not fit the accessories back. I reminded late
Faced the penalty to bear the loss. What about the person who did not
Fit it back. Is there any penalty for him.
2. My car met with an accident and the front bumper was replaced. I
Told the service supervisor to get it fixed. When i inspected learnt
That it is not done properly. When i raise this issue the response
Was it cannot made better then what it is now. It was a new bumper.
From this answer what should i conclude the bumper was not new. I
Don't know what the under cover things because i was not sitting next
To the car while it was getting fixed.

I will help you define the meaning of "perfect service" in the world
Of honda - customer has to compromise.

The customer prefer honda over other in the same segment is because of
The machinery and not post sale service experience which is extremely
Poor.