Honda Cars India Ltd. — Poor service and extremely bad staff at linkway honda trying to dupe customers

Address:	Mumbai City, Maharashtra
Website:	www.linkwayhonda.com

Hi,

I have been a honda city user and have been a satisfied customer till now. However, 2 weeks back when I sent my car for service I had the worst experience ever.

I had requested for a basic service and had instructed that no optional replacement of parts be carried out multiple times.

However, not only was I being hard sold for
1. A minor crack in the rear tail light;
2. An anti rust coating
3. A car polish and brushing
4. A replacement of wipers when they are working absolutely fine
5. An ac service when the filters and all had been cleaned only 6 months back
6. A replacement of the horn (which is partially defective I agree but does the job and was infact put in by linkway honda itself about a year back for which I have the receipt)
7. Replacement of the air filter in the boot

All these were being forced down my throat as if if none of these were replaced then my car would stop working. Highly unprofessional and unethical behavior on their part.
I Had to literally tell the technician that I will not pay for anything which is not required and is optional. They made 4 phone calls to me over a period of 45 mins to try and convince me and at no time had any concrete rationale for any of the above to be carried out.

Further, when my car came back from service it had blotches of concrete sprayed on the bonnet and small dots of white paint on the windscreen.

When I told them about this, their response was after a period of 48 hours and was casual saying send your car we will fix it, it was almost as if they were doing a favour to me.
If there was a rating system I would rate this experience as 0/10.

Extremely disappointed by them and by Honda service.

Jai