Honda Cars India Ltd. — poor service by a honda car dealer at noida

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201014

Dear Sir / Madam

I own a Honda City SVT automatic model, Purchased in the year 2016. I get the service done on routine basis at one of the Honda Outlets at Noida & named as Crown Honda.

I am experiencing 2 issues since couple of months & related to my car

1) High Noise while closing the driver window

2) Heavy Engine Noise as compared to other Honda City Cars

During my last service I pointed out this issue and the adviser assured me that the same will be checked & addressed.

At the time of car delivery, it was told to me that the power button at the door to pull / down the window & a pulley, required to reduce the engine sound are not available at that time, therefore they need some more time to fix the issue.

After 7 days, they picked my car from my residence to rectify the issue & delivered the car back at home, the same day evening.

When check, both the issues were not rectified and remained as it was earlier

Post my complain, they again took the car to the service station to recheck & fix the issue and later delivered the vehicle back at my residence with a confirmation that everything is alright, but to utter dismay, the problem remained the same this time also.

I as a customer, now in no position to understand why they are not able to Handle the issue.

Is this, how foreign CAR manufacturers deals with their high value customers, who pays them.

I do not know which door to know now, therefore raising my voice at this forum

I hope, who so ever operates these complains, will surely take my voice to the concerned manufacture & get my problem resolved

Regards

Shantosree Biswas
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