Honda Cars India Ltd. — quality and service of honda city

Address:

Hallmark Honda Panvel., Raigad, Maharashtra, 410209

Quality issue.
Iam a first time car buyer and i bought honda city (Mh 46 bk 1659) 06 months back for its reliablity.
Reason - the vehicle stopped thrice while traveliing from mumbai to pune and my family had to push the vehicle off road. So the perception of reliable and safe vehice has vanished.

Service issue.
During my third service at honda hallmark panvel on 14.05.2019 i informed the technician that my vehicle stooped on steep gradient on kandala ghat and it started after 10 minutes of trying. That was a very dangerous situation. But the defect was not rectified or may not be examined during the service of vehicle. Being a first car owner i tought it as a minor technical issue.
On 31.05.2019 i went to pune and the vehicle again stopped in front of military engineering college pune when your technician checked the vehicle and informed that the fuel pump is not working. He called his superior and informed that that vehicle needed to be toed to service station. However he said to try after some time and it may start. I waited for 30 minutes no toeing vehicle came. I tried again and it started so i went for my work and decided to give the vehicle at panvel service station after coming back to mumbai.

On 01.06.2019 while returing the vehicle again stopped twice on road in chincwad pune. I called road side assistance. It was informed that person from company will come and take charge. However toeing vehicle came and he took the vehicle to deccan honda at pimpri pune. He did not gave any acknowledgement of vehicle takeover so i had to go with him at 10 pm leaving my family to the service station. Even there the watchman and some staff did not gave any receipt of taking vehicle in custody and told to come on monday.

So you are playing with lifes of people. On mumbai pune highway such defects can lead to fatal accidents. Your product has failed within 6 months and your services have failed to rectify even on reporting.

My vehicle is at deccan honda pune now so do a through check. It may be noted that any future incident due to defective product will be your company's responsibility.