Honda Cars India Ltd. — Refund of excise duty for honda amaze car

I 've purchased honda amaze car diesel model on 12 july 2016 and submitted claim for excise refund on 24 august ... Sales team checked my documents thoroughly scrutinized all papers notarized in all respect ...Satisfied with checklist and accepted.

On 8th dec tajashri cars nagpur said that one r t o document needed in original ..

When they completely satisfied how can they say that one document not submitted in original ..

Pl. Help me to get excise refund .
Shri datta tours and travels ; mh31eq/0570 ; nagpur
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