Honda Cars India Ltd. — Roadside assistance service never picks up emergency calls

Address:

Mumbai City, Maharashtra, 400080

I have bought the Honda Road side assistance with my car Honda City (MH 03 BW 0361) bought from Apex Honda Mumbai. They have provided two emergency numbers to seek help all over India. My car got punctured and I called the numbers but it went unanswered for a long period of time. Then I had to visit a local garage and fix it on my own. I complained about this and they said they will investigate and follow up with me. In a second instance, a month after, I met with a road accident and called this number again, but this time too no one picked up the phone. I have reported this incident too but not getting any response from Honda. They seem least interested in the complaint. I seek monetary compensation of what expenses I had to bear in the incident. Also I want discontinuation of the Road Side assistance service and reimbursement of the paid money for it, if they can not guarantee the proper implementation of the service; or else I am moving to a consumer court.