Honda Cars India Ltd. — sales staff service-promises

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.crownhonda.in

Dear sir/madam

I would like to draw your attention about the commitment/promises between customer and your staff;-

I have book a car wr-v and at the time of booking i have discussed with your sales person i want the delivery of car on 21st sept 2017 in the morning and will come at 10.00 am at that time car should be ready for delivery i will do the paper formality at that time. And car should be ready in all respect with temp. No. Plate. But your sale person told me please come at 11.00 am your car will be ready but you have to clear your due by 18/ 19th sept 2017. I said ok i will pay. I had transferred rs. 8, 75, 000/- by 15th sept 2017 against some 8, 74,...
I told rest please adjust agt gear lock balance i will pay in cash at the time of delivery. I have taken delivery of car yesterday well in time but temp no. Still not received.
Without temp no i can not drive the car please let me know where i am wrong in fact i had called-up to you sales person (Vandana) on 20th sept 2017 for wake up call so that i will not face any problem on 21st sept;17.
I shocked when she told me still you did not finalized the car. Therefor, we can not applied for temp no. Then i told her i had finalized the model and color and paid the full amount what is pending for finalizing any how after long debate she tried to confuse to me that i am wrong but at the she told ok now i am sending your file for temp no. And you definately get you temp no at the time of delivery on 21st sept 2017.
On 21st sept 2017 sales person (Rakesh) and one sr. Person promised you will get your temp no. By today evening.in the evening i recd a call from mr. Rakesh saying that i will provide the no by tomorrow by 12.00 o'clock. But till 4.00pm no call and no temp no on 22nd sept 2017. I have called to mr. Rakesh he told will be available by 12.00o'clock on tomorrow (23rd sept 2017).

I recd a call from some official mob no.[protected]) at 5.53pm and after discussionhe told i will revert back in 5 minutes but no call...

Please let me know what i have to do. I think you please get back you car what is the use of the car when i had paid all amount one week earlier of delivery of vehicle but can not drive.

Dealer name - crown honda, h-5, sector-63, noida.

I am neeraj pathak mob no. [protected]