Honda Cars India Ltd. — saphire honda car service center is complete cheat

Address:	560087
Website:	www.saphirehonda.in

The most pathetic service outlet i have come across in 5 years of my journey with honda. I had given my car for service this morning at 9 am after booking a servicing in advance. They told me it takes 4-5 hours for regular paid servicing.
I called around 11 since i didn't hear anything from the rm and i had few things to fix. Around 11:30 the rm in the name of payndey called me and told me they have started the servicing (Medium servicing) which will cost me approximately 4000 rs. I told him specifically that my right side breake/tail lamp is not working and front side indicator lamp unit has come out and hanging. He said it will be taken care of. I told him i need the car latest by 4. At 4:15 he called me an said the car is ready to be sent out. When i asked for the total bill he told me it was 8k. When i asked him specifically what extra did he do that took the bill up by double, he started fumbling and told me he needs to readjust the bill and in two minutes he will call back and send tha car. After 15 minutes i called back and he said the bill was 6k and that the driver has left the service centre with the car. I asked for the driver's number as i could sense he was lying. The driver told me he wasn't even at the service centre and my car was getting washed. When i called back mr. Pandey didn't recieve the call and after calling the centre 8 times they finally dispatched the car. The car reached me at 5:20 and i checked if they had done the work, guess what, none of the lamps were even touched. Front indicator light is still hanging and rear right side brake lamp is not working. The bill is 6k which includes both the lamp cost that they have not even touched. The car was barely cleaned from inside. I had not asked for wheel balancing or wheel alignment which were done and charged. Weight balancing was not needed but done and charged. When i refused to pay without being satisfied, the driver threatened me that he will not give my car keys without the payment. The manager took the driver's call after 15 minutes and his resolution was to subtract the bulb costs and pay the rest. He said the tail lamp bulb was not available which they didn't bother to inform and had no justification why the indicator lamp unit was not fixed. Not even worth 1 star and will inform everyone in my circle to neither buy or service their car from such cheaters.