| Address: | Tvs sundaram honda mettupalayam road coimbatore, 641041 |
This seems to be a lot of trust lost towards the dealership where I had noticed a unprofessional act which took place in the recent service taken place sundaram honda coimbatore 27.05.18
I had been charged for the replacement or top up of wiper washer fluid, it looks like the wiper fluid or that portion had been untouched.
Just wanted to make sure on what basis they charged for replacement of the particular part/ item.
In Case of any other problem in the wiper water reservoir or tank they should have informed me in prior and left me with the bill charged and item being untouched.
So pathetic service is the feeling which clicked to my mind.
Unsatisfied
Vechile no...TN38 CM7331
Regards
Balasubramanian
[protected]
Pls refer trailing mail.
It was on the issue on small concern which was charged and the same query on the wiper fluid was addressed by the dealership breakdown personnel . As per his inspection the wiper fluid or solution was not available and only water was in the wiper reservoir.
The integrity on the brand and also the dealership service had broken down.
It was identical that I had to switch over to another favourable service center of some other dealer irrespective of distance from my house.
Dear sir,
This is a grievance which had become a worst of behaviour change towards a customer where the dealership Sundaram Honda is doing what they can to cover up the mistake under the bush by various means.
A small issue had been addressed by the breakdown in charge, service manager and the department head mr.balamurugan of coimbatore .
During the conversation it was an answer I got from him saying that if I as a customer feel so bad service experience in sundaram, he doesn't mind even I going to another dealer for future events.
On what basis he had come to the solution for that moment is an unresolved answer.
Also he had been showing up his agitation for covering the issue.
For a small Amount of around RS.50, the wiper fluid which was unchanged in my car, they are debating on what they had failed to do in service and only trying to give silly handicapped reasons.
They themselves had shown a Cctv footage of a Honda City white similar car of my type being serviced that too on June 4th.
My car was serviced during last month end 27th (may). How the people are having super power of taking a car video footage and showing me that they have changed the flud inside the wiper water reservoir.
Also the manager who had addressed me says that do not believe in what the dealership's break down person says as he would have been wrong in assumption of wiper water reservoir with fluid mixed or not. That results that either the break down person Is not qualified or dealership is trying to cover up the queries arised on the issue said above.
Had lots of trust on TVS, where it was proved today that for a small amount of 50 rupees they are debating and it's a risky business where tomorrow I bring the car for any warranty issues.
Also another thing I wanted to say is the service head says to take my car to any other dealer for service. First of all what is his issue.
Looking forward to the right solution from your end. I had no hope on others that's why I had approached you in this above said issue.
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