Honda Cars India Ltd. — unauthorized holding of tax token and smart card of two cars

"email date 10/01/2018

Shree honda
Shree cars pvt. Ltd.
Merlin infinite
Dn-51, gr. Floor, salt lake, sec.-v
Kolkata - 700091

Attention : mr. Prasanta bhakat - sr. Sales manager
Mr. Rishav agarwal – sr. Sales manager

Dear sir (S),

As per the industry norms we do reimburse all the payments made by you on our behalf against submission of valid documentary evidence. Accordingly we have made the entire reimbursement and intimated your representatives to deliver the corresponding tax token and smart card but no action has yet been taken till 28/02/2018.

Please note that we have bought two cars (Delivered the cars on 20/09/17) and the entire payment made by you on our behalf towards cost of accessories, registration, insurance, etc. Have already been reimbursed by us on 20/10/2017 for ₹ 74, 955/- & ₹ 70, 041/- through neft alongwith ₹ 11, 981/- through cheque dated 28/11/2017 against car nos. Wb-02al-8471 and wb-02al-8473 respectively.

Despite all efforts to comply with all actions from our end, regret to inform your inability to act for the satisfaction of your customer.

Request please look after the earliest solution of the issue and deliver the above documents to us within next 3 working days or else we will have no other alternative but to lodge complain against you to honda cars india limited or appropriate consumer forum for necessary remedial measure.

Thanks & regards
S. K. Saha
Cfo"

To
The concerned authority,
Customer care,
Honda cars india ltd.

The above email had been sent to the agency on 10/01/2018. On 28/02/18 we had to pay rs 3646/- for some unknown & unauthentic reason to get back those documents.

Now our submission is to take remedial actions against the agency so that no such event shall not happen again with any of the prospective buyers. Moreover need proper documents in support of payment of rs 3, 646/- for our record.

Thanks & regards
S. K. Saha
Cfo"