Honda Cars India Ltd. — unethical, harassment & cheating issue by honda car

Address:

[email protected]

Dear sir,
I regard to say you that, being a honda customer i really embarrassed & feeling very bed. My experience with honda brand & it's service is really a very very bed. My kind request to honda india top management, please analysis each & every sentence which i am going to write. I had discussed with honda care executive person mr asutosh jha & ms arati mishra, they take a very informal situation. I have recorded all the discussion on my mobile for further verification.
My last service was done on 06/06/2019 while servicing i got information by service technicians, ' my car's lefthand shoker is damaged & due to unavailability of material/ spare, they can't replace it '. I would like to inform you that this material is not available in the agency m/s nerverram honda yet.
My second last servicing was done on 19/03/2020 & i really disappointed with their service. Again i got the same information by the service technicians, ' my cars lefthand side shoker is damaged & the spare isn't available in their stock '. So they can't replace it, due to unavailable of spare. I have been treated very rudely by the service manager. As i discussed & called by service manager my passenger side airbag will be replaced as per honda policy. When i reached there they instructed me ' your car servicing is pending & please service it '. I clearly told him my cars backside shoker is still damaged & i have to replace it & if you have a material, please change it & service it. You can see the attached photo as the service manager is written with his signature. I was harassed by an agency with their customer relationship manager. The list is given below.
1) they charged extra rs 885 /- for ac vent cleaning, please find the attached photo no:2, (Ac vent cleaning, labour code: vasacd, hsn no: 998714, ac cleaner & disinfectant). They charged extra rs 885 /- when i opposed him & they returned the amount, you can see the attached photo no: 01. It's really unethically act was being done by the service manager. How can they charge the amount without job done? Please analysis the attached photo & the evidence has been attached. A educate & training manager can't do this type o[censored]nethical behaviour.
2) as i discussed with the service manager, i will not pay the labour charge during the sucker replacement in future, at first, they agreed & i had a lot of trouble with heavy discussion with a service relationship manager, they agree & they have written it very unprofessional way in bill summary, please find the attached photo no: 01, (No labour will be applicable per socker replacement).
3) i have paid rs 4136 /-, for replacement of engine oil, air filter, oil filter, ac cabin filter, & bulb change. As discussed with the service manager, engine oil & with its all type of filter will be replaced in front of me. First, they had agreed with my sentence & i wasn't entered to see my car servicing. It's really a very very unethical act done. I have paid all the money & i still don't know my servicing has been done or not. Request to honda india top management please discuss with me & please take necessary action against it.
4) it's really such a the embarrassing point, i had come to this servicing station at 8:40 am & my ticket serial number was: 01, my car was serviced after the servicing of 17 no's of car. My kind request to honda india top management please enquiry the same, video camera is there. You may enquiry the same. Its really unethical behaviour done. Job card for servicing was issued at 9:52 am & my servicing was done at 5: 39 pm.
5) cleaning & servicing department of this agency is like hell & disgusting. Please see the camera, then you can get the evidence. Unbranded polish material is being used in the car. Cleaning dept persons are really uneducated & illiterate. Please enquiry the same internally & you will get the whole.
6) please find the attached photo is evidence, greasing hasn't been done in car door connecting point.

My kind request to honda india top management for your kind intervention, please & don't disappoint me. I'm waiting for your mail. Please free to fell the undersign.
Agency details: narbheram motors (P) ltd, [protected]@hondacarindia.com
I hope i will get a positive response from you.
Thanks & regards,
B c jena
[protected]