Honda Cars India Ltd. — Unprofessional employees and owner of the Lally Motors in Jalandhar city of Punjab

Address:	144001
Website:	company

I wish to share my experience of visiting Lally Motors in Jalandhar city of Punjab. Few months back I and my husband visited Lally Motors for the purchase of Honda-City, but as we were not attended properly and complete details of the automobile was not shared with us, we returned home half-heartedly and gave up our idea to buy Honda-City, presuming the quality of after-sale service from Lally Motors. Again my husband made up his mind to buy Honda car and this time we intended to buy Honda-CRV. My husband wanted to have a look at its interior and vision. We were informed that there is no demo car of CRV and the one which is owned by the owner of Lally Motors can be made available on the customer's request. Finally, the sales person fixed up an appointment for CRV on 1st November at around 3 pm. Accordingly, I and my husband visited Lally Motors. We were made to sit for more than half an hour but the owner didn't handover the key of his CRV despite the fact that manager approached him for the same. We felt not only unattended but humiliated and disrespected by the Lally Motors. I've failed to understand the world in which Lally Motors survives or why they are over confident about Honda brand while BMW, Mercedes, Audi and even Volvo bring their cars at customer's door step for test drive. Given the two worst experiences with Lally Motors, I shall spread negative words about their attitude and behaviour. They are not at all professional and so, badly require customer-focused training. Otherwise sooner they shall be out of the market and worst consequences shall be borne by the company.