Honda Cars India Ltd. — Unsatisfactory service by "Arya Honda ( M/s Shaman Cars(I) Pvt Ltd- Mumbai

Address:

Mumbai City, Maharashtra, 400072

This is to bring to your attention the callousness and the lack of professionalism displayed by your authorized Dealers in Mumbai “Arya Honda” ( M/s Shaman Cars(I) Pvt Ltd –Mumbai while servicing my Honda City VTEC ( Registration No: MH06AN7545).

1. Kindly note that I have been using the car since April 2008 and have driven over 92, 500Kms with numerous wonderful & safe driving moments over the past 8 years.
2. The car has always been serviced by Arya Honda and has adhered to all periodic and preventive maintenance procedure. The service level and the performance had been excellent over the years however it’s now turned disappointing with the present experience which does fall in line with the Brand “Honda”.
3. The car was sent in for rectifying the Air-conditioner on 20th Feb’2016 since the same was not cooling. The Service Advisor suggested changing the Compressor Clutch and Compressor Coil which was carried out and the car was returned on 22nd Feb 2016. The Air-conditioning failed on 29th Feb 2016 again and Arya Honda set the same right in the next two-three days without adding to the previous billing of INR24, 000/- approximately.
4. The Air-conditioning worked for around 3 months and started malfunctioning on the 16th of June 2016. The Car was handed over to Arya Honda on the 18th June2016 and has been returned to me today on the 22nd June 2016 with a advice to totally change the entire Air-conditioning system estimated expenses of INR60, 000/- since they have observed metal fines in the A/c system and it is totally irreparable.
5. I have requested the Service Advisor during my parlance on the possible causes of such a irreparable damage and on why the same could not be detected during the last time the car was sent for a A/c system rectification. I did not receive a satisfactory answer.
6. I have a strong conviction on a messy maintenance job when the Car was sent for Air-conditioning rectification which has led to the generation of metal fines which has now rendered the car virtually unusable due to the malfunctioning A/c.
7. The car has had no accidents or impacts which could have led to any damage to the A/c in the intervening period.
8. I would request a failure analysis report on this from you and would seek your advice on the same since my confidence with the dealer/service center is severely shaken.
9. My confidence in the reliability of the Honda is still intact hence I would seek your views on any reliability issues with the system. What is the standard?
10. I would request you share with me the Failure Analysis which would help us to conclude the cause of the damage and fix up the responsibility/ accountability of Dealer/Service Centre with respect to this issue.

I would appreciate a quick response.